Frequently Asked Questions
Everything you need to know about bringing the spirit of the islands home.
What is the typical shipping timeframe for my order?
Orders are typically processed within 2-3 business days. Domestic shipping generally takes 5-7 business days depending on your location, though transit times from Hawaii may vary slightly.
Do you offer international shipping?
Yes, we ship to many countries worldwide. International shipping rates and delivery times are calculated at checkout based on the destination and weight of the items.
What is your return policy?
We want you to love your purchase. If you are not satisfied, you may return unused items in their original packaging within 30 days of delivery for a refund or store credit, excluding shipping costs.
Can I track my order once it has shipped?
Absolutely. Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.
What should I do if my items arrive damaged?
Please inspect your order upon receipt. If an item is damaged or defective, contact our customer service team within 48 hours of delivery with photos of the damage so we can arrange a replacement.
Are your products handmade?
Many of our unique home decor items and gifts are handcrafted or curated to reflect the coastal lifestyle, ensuring a high level of quality and artisanal charm.